In my decade of serving in Human Resources, I’ve learned many lessons. I’ve navigated complex policies, managed difficult conversations, and celebrated countless team successes. But the single most impactful lesson, the one that truly changed how I lead, is this: listening is an act of ministry.
As Christian leaders and HR professionals, we're called to serve. This isn't just a corporate buzzword; it's a biblical mandate. Just as Christ stooped to wash the feet of his disciples, we are called to humble ourselves and serve those entrusted to our care (John 13:14). And often, the most powerful way we can serve is by simply giving someone our full attention.
The Power of an Attentive Ear
There have been countless times when an employee has walked into my office, burdened by a challenge I couldn’t solve. Maybe it was a personal struggle, a difficult conflict with a coworker, or a professional roadblock. In those moments, it's easy to feel helpless. We want to fix everything, to have all the answers. But I've learned that sometimes, the most profound solution isn't found in a policy manual or a corporate strategy. It’s found in the quiet space created by an attentive ear.
When you genuinely listen, you do more than just process information; you offer a form of healing. You communicate value. You're saying, "You matter. Your struggle matters. And I am here with you, in this moment." This kind of intentional listening often brings its own clarity, not just for them, but for you. Simply by giving a team member the space to speak freely, they may discover the solution on their own.
Servant Leadership in Action
Servant leadership isn't just a phrase to be put in a mission statement. It’s a posture of the heart that says, "How can I serve you?" This translates to being present, not just in meetings, but in the hallways, in the break room, and on the front lines. Walk around. Ask people how they’re doing. Look them in the eye and truly wait for the answer. Ask, “Is there anything I can help with?”
As HR professionals, we are the vital link between our teams and management. We are the advocates, the peacemakers, and the problem solvers. And many workplace conflicts can be defused before they escalate, simply because someone felt heard.
Your team doesn’t expect you to be a miracle worker. They know you're human. What they long for is to be seen and heard. So, don’t just wait for them to come to you with a problem. Proactively offer yourself as a resource. Be eager to listen, to learn from them, and to serve them better.
In a world that often values efficiency over empathy, let's lead with the heart of Christ. Let’s create a culture where every team member feels heard, valued, and ministered to. Because when we listen, we are not just managing people—we are shepherding souls.
Exploring life, one thought at a time.
Yours dearly, Rumishael
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